Mitel Phone System

The new Voice Over IP phone system from Mitel bring updated features and capabilities to the Derby Public School District. With those additional features come some complexity in setting up and taking advantage of those features.

Technology will attempt to provide useful information to assist you in using the new phones and phone system and support when needed.

Helpful Documentation and Resources:

Quick Reference Guides:
  >Derby Public Schools Quick Reference
  >Mitel 6930 (Standard Model)
  >Mitel 6920 (Classroom Model)
  >Voicemail Guide
  >Unified Communications

User Manuals:
>Mitel 6930
>Mitel 6920

How-To Videos:
  >How-to: Make a phone call
  >How-to: Answer a call
  >How-to: Hold and Mute a call
  >How-to: View Call History or Log
  >How-to: Use Contacts
  >How-to: Change the Ringtone
  >How-to: Change the Call and Ringer Volume
  >How-to: Change the Ringer Volume (Alternate)
>How-to: Choose Headset/Handset Options
  >How-to: Transfer a call
  >How-to: Create an Ad-hoc Conference Call

How-To -- Quick Hits:
  >How-to: Setup Voicemail Greeting
    1. From the phone, dial 61000
    2. Enter 1111 for the initial pass-code
    3. Follow the instructions to complete the setup

> How-to: Retrieve voicemail from outside your office
    1. Call your assigned number
2. When the voicemail greeting begins to play, press the * key
    3. Enter your pass-code

  > How-to: Forward calls from outside your office
1. Send an email to the helpdesk with your 5-digit extension and the number to which to forward the calls.

IT Department Reference:

>Installation Guide
>Administrator's Guide

Need help? Submit a ticket and we will contact you soon.